Tandberg Data QuikStor RDX 160 GB Cartridge 8458 Manuel D’Utilisation

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World-Class Service to Minimize Downtime

Tandberg Data offers a wide range of service, repair and warranty offerings 
to minimize downtime and further protect your business critical data.

Tandberg Data includes limited warranties on every product we sell. 
Service for Tandberg Data products under warranty is provided by 
Tandberg Data’s fully trained and qualified technicians. Any products found 
to be defective within the warranty period will be repaired or replaced 
without charge.

For customers who require higher levels of service to minimize downtime 
and its associated costs, Tandberg Data offers extended on-site service 
options:

•   5x8xNBD—On-site-support during the next business day, five 

days a week, eight hours a day.

•   5x8x4—On-site-support within four hours, five days a week,  

eight hours a day. This coverage is available during regular 
business hours.

•     7x24x4—On-site-support within  four hours, seven days a week, 

twenty-four hours a day, any day of the week, including bank holidays.

A replacement unit or its components will be shipped to the customer’s 
site, free of charge, within 2 business days.  Advanced replacement 
Service is available to customers throughout Europe.  
Visit www.tandbergdata.com for more details.

Tandberg Data will repair products outside the warranty period. For a small 
charge, Tandberg Data’s fully trained and qualified technicians will check 
and repair the unit.

The bulk erase service from Tandberg Data saves you work and provides 
peace of mind that all data, such as company critical information, has been 
completely erased.

Tandberg Data qualified engineers will be able to refurbish Tandberg Data 
hardware or carry out firmware updates.

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Standard Warranty

Additional Warranty

5x10x Freephone

24x7xWeb Support

Warranty Upgrade

Advanced Replacement 

Upgrade

SecureService 

Installation

SLR Drives 

3 yrs

3 yrs ARS

included

included

4-5 yrs

VXA Drives

3 yrs

1 yr ARS

included

included

4-5 yrs

LTO Drives

3 yrs

3 yrs ARS

included

included

4-5 yrs

RDX QuikStor

3 yrs

1 yr ARS

included

included

StorageLoader VXA

3 yrs

1 yr ARS*

included

included

2-3 yrs

2-5 yrs*

P

StorageLoader LTO

3 yrs

1 yr ARS*

included

included

4-5 yrs

2-5 yrs*

P

StorageLibrary T24

3 yrs

1 yr ARS*

included

included

4-5 yrs

2-5 yrs*

P

StorageLibrary T40, T40

+ 

 and T80

+

3 yrs

1 yr ARS*

included

included

4-5 yrs

2-5 yrs*

P

StorageCab 6000

3 yrs

1 yr ARS*

included

included

4-5 yrs

2-5 yrs

Service

SecureService 5x8xNBD

SecureService 5x8x4

SecureService 7x24x4

Bring in Repairs

Media Services Bulk Erase

Maintenance

SLR Drives

1-5 yrs

1-5 yrs

1-5 yrs

P

P

P

 

VXA Drives

1-5 yrs

1-5 yrs

1-5 yrs

P

P

P

LTO Drives

1-5 yrs

1-5 yrs

1-5 yrs

P

P

P

 

 RDX QuikStor

P

   

StorageLoader VXA

1-5 yrs

1-5 yrs

1-5 yrs

P

P

StorageLoader LTO

1-5 yrs

1-5 yrs

1-5 yrs

P

P

P

StorageLibrary T24

1-5 yrs

1-5 yrs

1-5 yrs

P

P

P

StorageLibrary T40, T40

+ 

 and T80

+

1-5 yrs

1-5 yrs

1-5 yrs

P

P

P

   

StorageCab 6000

1-5 yrs

1-5 yrs

1-5 yrs

P

* component level only