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HP 643169-001 C Manuel D’Utilisation

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C
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Unable to print
If you are having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
NOTE:
The HP Print and Scan Doctor may not be available in all languages.
To resolve print issues
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable
to print, try the following in order:
1.
Check for error messages from the printer display and resolve them by following the on-screen
instructions.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending on your operating system, do one of the following:
●
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.
Either double-click the icon for your printer, or right-click the icon for your printer and select
See what’s printing to open the print queue.
c.
On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d.
If you make any changes, try to print again.
4.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
Depending on your operating system, do one of the following:
●
Windows 8: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
78 Chapter 9   Solve a problem
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