Saeco Lifestyle Accessories HD7019/10 HD7019/10 Fiche De Données

9

This chapter summarises the most common problems you could encounter with the appliance. If you 

cannot find the solution to your problem, you can find more solutions at www.philips.com/support. 

If you still cannot solve the problem, contact the Consumer Care Centre in your country. You find its 

phone number in the worldwide guarantee leaflet. 

Problem

Possible cause

Solution

The light in the 

button flashes 

and the appliance 

does not operate.

You just prepared hot 

frothed milk or hot 

milk and pressed the 

button for milk or 

hot frothed milk again 

straightaway without 

letting the appliance 

cool down.

If you want to prepare hot frothed milk or hot milk 

again straightaway, the milk jug needs to cool down for 

a few minutes before you can use it again. As long as 

the milk jug is still hot, the temperature limiter makes 

sure that the appliance cannot be operated. You can 

rinse the inside of the milk jug with cold water to let it 

cool down faster.

You did not fix the 

lid onto the milk jug 

properly.

Place the lid on the milk jug and turn it clockwise to fix 

it.

The metal contact 

points on the handle 

are soiled.

Clean the metal contact points on the handle.

The button does 

not light up after 

I press it.

The appliance is not 

plugged in.

Put the mains plug in an earthed wall socket.

Milk froth 

escapes from 

under the lid.

You put too much 

milk in the milk jug.

Do not fill the milk jug beyond the MAX indication.

You used a type 

of milk that is not 

suitable for frothing.

Use chilled semi-skimmed cow’s milk for the best 

frothing result.

Some water 

comes out of 

the valve in the 

bottom of the 

milk jug

Some water has 

entered the milk jug.

If water has entered the milk jug because you rinsed the 

milk jug too long or because you immersed the milk jug 

in water, the safety drain valve lets this water flow out 

of the bottom of the milk jug to prevent malfunctioning 

of the milk jug.

The milk is not 

very hot.

This is normal.

The milk is heated up to approx 70°C to ensure the 

best froth and taste. If you heat up milk beyond 70°C, it 

loses its natural sweetness.

Not all milk has 

been frothed.

This is normal.

The appliance does not froth all the milk.  The appliance 

creates a balanced milk-froth ratio that enables you to 

prepare the best. The milk easily mixes with coffee or 

other beverages and the milk froth stays on top for a 

delicious head.

EN

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LISH