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Microsoft
Customer Care Framework 2009, Sngl, OLP-C, U-CAL
Manuel D’Utilisation
Microsoft Customer Care Framework 2009, Sngl, OLP-C, U-CAL 63C-00346 Manuel D’Utilisation
Codes de produits
63C-00346
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Copyright © 2008 Microsoft Corporation
3
Table of Contents
1
Microsoft Customer Care 2009 Overview ............................................................................................. 4
2
CCF 2009 architecture ........................................................................................................................... 4
2.1
CCF Server components ................................................................................................................ 5
2.1.1
CCF Core Services .................................................................................................................. 5
2.1.2
CCF Distributed Connectivity Services (DCS)......................................................................... 6
2.1.3
Configuration Server ............................................................................................................. 7
2.1.4
CCF Databases ....................................................................................................................... 7
2.2
CCF Client Components ................................................................................................................. 7
2.2.1
Application Integration Framework (AIF) ............................................................................. 7
2.2.2
Hosted Application Toolkit (HAT) .......................................................................................... 8
2.2.3
Multi-channel Engine (MCE) ................................................................................................. 9
2.2.4
DCS Service Agent ................................................................................................................. 9
2.3
CCF Management Solutions .......................................................................................................... 9
2.4
CCF Developer tools .................................................................................................................... 10
3
CCF 2008 and 2009 feature comparison ............................................................................................. 10
4
Product requirements ......................................................................................................................... 12
5
Product dependencies ........................................................................................................................ 13
6
Further information ............................................................................................................................ 13
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