Bose 3-2-1 SERIES II Manuel Du Propriétaire

For additional help in solving problems, contact Bose

®

 Customer Service. Refer to the 

address list included in the carton.

Sound, but no picture

• Make sure the TV is on.
• When playing a DVD or other video source, make sure the TV is set to the correct video 

input.

Remote control is 
inconsistent or does not 
work

• Check batteries and their polarity (+ and –). See “Replacing the remote control batteries” 

on page 54.

• Point the remote control at the media center.

Radio does not work



or has poor reception

• Make sure antennas are connected properly.
• Move AM antenna at least 20 inches (50 cm) from the media center.
• Adjust antenna position to improve reception. 
• AM antenna must be upright.
• Move antennas farther from TV or other electronic equipment.
• You may be in an area of weak signal coverage.

DVD or CD does not 
play

• Check to see if the Play symbol in the display is lit.
• After pressing the CD/DVD button, wait a few seconds before pressing Play. 
• Make sure the disc is properly inserted (label-side up).
• Eject the disc and try loading it again.
• There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 53.
• The disc may be defective. Try another disc.
• Make sure region codes for both the DVD and player match. See “Check for region code 

compatibility” page 6.

FM sound is distorted

• Adjust antenna position to reduce interference.

Sound is distorted

• Make sure speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external audio devices connected to the music center.
• Reduce the input level setting for the connected device in the system menu.

Picture is black and 
white or rolling

• Check the video cable connections.
• Check the Video Format setting and change to appropriate setting (NTSC or PAL). 



See “Video options” on page 47.

You forgot your 



password

• Enter the password 2673 to access the parental controls and create a new password.