Brother DS-820W DS-920DW Manuel D’Utilisation
Troubleshooting
70
12
Colors in the scanned
image are dark.
image are dark.
The settings are not appropriate for the
type of document being scanned.
type of document being scanned.
Adjust the scanning settings.
For Windows
®
For Macintosh: see Image settings on page 36.
Calibration needs to be performed.
Perform the calibration.
• To perform the calibration using the control pan-
• For Windows
®
: to perform the calibration using
software, see Calibration using software (for
Windows
Windows
• For Macintosh: to perform the calibration using
OCR feature does not
work.
work.
The scanner resolution is too low.
Increase the scanner resolution.
For Windows
®
: use PaperPort™ 12SE to increase
the resolution.
For Macintosh: use Presto! PageManager 9 to in-
crease the resolution.
crease the resolution.
(Windows
®
users)
Nuance PaperPort™ 12SE has not
been installed on your computer.
been installed on your computer.
Make sure you have installed Nuance PaperPort™
12SE from the supplied DVD-ROM.
12SE from the supplied DVD-ROM.
(Macintosh users)
Presto! PageManager has not been in-
stalled on your computer.
stalled on your computer.
Make sure you have installed Presto! PageMan-
ager from the supplied DVD-ROM.
ager from the supplied DVD-ROM.
The scanned image is
skewed (slanted).
skewed (slanted).
The scanner’s Document Guide are not
adjusted to fit the width of the docu-
ment.
adjusted to fit the width of the docu-
ment.
Adjust the Document Guide to fit the width of the
document.
document.
White vertical lines or
white stripes appear
on the scanned image.
white stripes appear
on the scanned image.
The scanner is under direct sunlight.
• Move the scanner indoors or to a place without
sunlight to avoid the direct sunlight.
• Change the scanner’s direction.
A light source is near the scanner.
• Move the scanner far away from the light source.
• Change the scanner’s direction.
Difficulty
Cause
Suggestions
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