ZyXEL NSA-2400 Manuel D’Utilisation

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NSA-2400 Quick Start Guide
16
6 Troubleshooting
Viewing Your Product’s Certifications
Go to 
www.zyxel.com
.
Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.
Select the certification you wish to view from this page.
PROBLEM
CORRECTIVE ACTION
None of the LEDs turn on when 
you connect the power.
Make sure that the NSA is turned on.
Check that there are no loose cable connections, that there are no faulty cables 
and that Ethernet cable connections do not exceed 100m.
Make sure that you have the power cord connected to an active power source. 
If the LEDs still do not turn on, you may have a hardware problem. In this case, 
you should contact your local vendor.
Cannot access the NSA from 
my computer.
Check the Ethernet cable connection from your network to the NSA.
If the NSA’s IP address has changed, then enter the new one as the website 
address.
Make sure your computer’s IP address is in the same subnet as the NSA’s IP 
address (see section 
Ping the NSA from your computer. Make sure your computer’s Ethernet adapter 
is installed and functioning properly. In a (Windows) computer, click Start, (All) 
Programs
Accessories and then Command Prompt. In the Command 
Prompt
 window, type “ping” followed by the NSA’s IP address (192.168.1.3 is 
the default) and then press [ENTER].
Use Internet Explorer 6.0 (and later) or Firefox 1.07 (and later) with JavaScript 
enabled.
Make sure you enter the user name and password correctly (these fields are 
case sensitive).