StorageTek L180 Manuel D’Utilisation

Service

5-2

First Edition

96047 

  

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When you need to replace a battery or the UPS: 

1. Verify that no circuit breakers are tripped—this is the most common 

problem with the UPS. 

2. Did the customer account lose power? 

3. Review the information in 

 to help isolate the 

problem, such as a weak or discharged battery. 

4. Once it is determined that the UPS has failed, the call will be escalated. 

StorageTek will work with APC to get a replacement part (such as a battery 
or UPS) to the customer’s site. 

5. Write down the model number, serial number, and date of purchase of the 

UPS. APC will issue a Returned Material Authorization Number (RMA#). 

6. Pack the UPS properly using the same packing material the replacement 

arrived in to avoid damage in transit. 

Note: Never use Styrofoam beads for packaging, damage during transit is not 

covered under warranty. 

7. Mark the RMA# on the outside of the package.

8. Return the UPS by insured, prepaid carrier to the address given to you by 

Customer Support Services. 

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You may contact any of StorageTek’s worldwide offices to discuss complete 
storage, service, and support solutions for your organization. You can find 
address and telephone number information on StorageTek’s external web site 
at:

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Contact number:  ____________________________________________