Polycom Water System DOC2091A Manuel D’Utilisation

Chapter 4       Software Update

Global Management System User’s Guide

1.  Configure Software Update by setting the file path for each model’s softupdate.exe file. 
2.  Select endpoints for Software Update. 
3.  Choose 

Update. 

4.  Monitor Status of Software Update.

When Software Update is completed, the status indicated should say successful for the updated 
endpoint. The software update status for the selected endpoints can be cleared by clicking on 
the 

Clear Status button.

To cancel Software Update, the endpoint must be in pending status.

Selecting systems for Software Update
You can choose to update by model type, each individual one, or all of them. Selecting by model 
type is not exclusive two models at a time can be updated.

To select all systems, click on the 

Select All button. A check mark will appear next to all systems.

To select the model of choice, click on the

 Select Type button. A dialog window will list Polycom 

models that support Software upgrade. Click on the check box(es) next to the model(s) you wish 
to update. Click on 

OK. Check marks will appear next to the endpoints corresponding to the 

chosen model type.

To select a particular endpoint, click on the check box next to the desired endpoint in the 
Software Update window.

If an endpoint has a password set, this password must be set in the server’s database. 

If the endpoint is engaged in a call, Global Management System will wait until the call ends 

before performing a Software Update. Global Management System will check a system that 

is in a call every 15 minutes until the call is over.

If an endpoint is offline and scheduled to be updated, Global Management System will check 

every hour until the system is back online. Once the system is back online, it will be updated 

with the latest software.