Lucent Technologies Definity Enterprise Communication Server 8.2 Manuel D’Utilisation
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Features and technical reference
1368
Hunt Groups
20
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Dial By Name
Since the secondary phones that are checked-in insert a "*" before the
name, they do not appear when Dial By Name is used. However, the name
(with the "*" in front of it) appears when the phone dials the attendant or
another display set.
name, they do not appear when Dial By Name is used. However, the name
(with the "*" in front of it) appears when the phone dials the attendant or
another display set.
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Do Not Disturb
When Do Not Disturb is activated for a phone, it is active for just that
phone and not other phones in the hunt-to chain.
phone and not other phones in the hunt-to chain.
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Housekeeping Status Change
When a room status feature access code is dialed, the room status is
updated only for the extension from which the code was dialed (not the
hunt-to phones as well). Housekeeping should be instructed to dial the
room status changes from the primary phone.
updated only for the extension from which the code was dialed (not the
hunt-to phones as well). Housekeeping should be instructed to dial the
room status changes from the primary phone.
Hunt Groups
A hunt group is a group of extensions that can handle multiple calls
simultaneously to a single phone number. For each call to the phone number, the
system hunts for an available extension in the group and connects the call to that
extension.
simultaneously to a single phone number. For each call to the phone number, the
system hunts for an available extension in the group and connects the call to that
extension.
A hunt group is especially useful when you expect a high number of calls to a
particular phone number. A hunt group might consist of people trained to handle
calls on specific topics. For example, the group might be:
particular phone number. A hunt group might consist of people trained to handle
calls on specific topics. For example, the group might be:
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A benefits department within your company
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A service department for products you sell
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A travel reservations service
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A pool of attendants
In addition, a hunt group might consist of a group of shared telecommunications
facilities. For example, the group might be:
facilities. For example, the group might be:
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A modem pool
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A group of data-line circuit ports
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A group of data modules
NOTE:
You may also assign Automatic Call Distribution (ACD) to a hunt
group. In this case, the hunt group is known as an ACD split. Refer to
DEFINITY ECS Guide to ACD Call Centers for more details about
ACD splits.
group. In this case, the hunt group is known as an ACD split. Refer to
DEFINITY ECS Guide to ACD Call Centers for more details about
ACD splits.