Hitachi 3300MFP Manuel D’Utilisation

EN

Obtaining hardware service  247

Appendix C
Service and support

Use these topics to learn about obtaining product service and support.

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If your hardware should fail during the warranty period, HP offers the following support options:

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HP repair services. You can return the product to an HP repair center, depending on your 
location.

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Express Exchange. In some places, HP provides a reconditioned permanent replacement 
product to you on the next working day.

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HP authorized service provider. You can return the unit to a local authorized service dealer.

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Express pick-up and delivery. HP will arrange to pick up the product, repair it, and return it 
to you within 5 to 10 days, depending on your location.

When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of 
purchase. Please also fill out the “Service information form” to ensure the most accurate repairs.

Shipping damage resulting from inadequate packaging is the customer’s responsibility. See 
Repackaging guidelines below.

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If possible, print a self-test page (see 

) before you turn off the 

unit, and send the self-test report with the unit.

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Remove and retain the print cartridge.

Toner left in the printer during shipping can damage the product.

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Include the completed copy of the service information form below. Note on the form which 
items were returned.

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Use the original shipping container and packaging materials, if possible.

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Include samples that illustrate the problems you are having, if applicable.