EE Brightbox Manuel D’Utilisation
EE Bright Box User Manual
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CHAPTER 8: TROUBLESHOOTING
The following section contains troubleshooting tips for various issues you may encounter
when using your Bright Box Wireless Router. For further assistance, EE Broadband customers
may call us on 0844 873 8586.
when using your Bright Box Wireless Router. For further assistance, EE Broadband customers
may call us on 0844 873 8586.
Unable to display the router admin pages using 192.168.1.1
First check to see whether your computer has a connection to the Bright Box router. Open a
web browser and attempt to access the router admin pages by entering 192.168.1.1 in the
browser address bar. If you’re unable to log in to the router admin pages in your web browser
on 192.168.1.1, check the following:
web browser and attempt to access the router admin pages by entering 192.168.1.1 in the
browser address bar. If you’re unable to log in to the router admin pages in your web browser
on 192.168.1.1, check the following:
•
First check that the router is powered on and the Power light is lit.
•
If you’re connected to the router using an Ethernet cable, check that the Ethernet cable
is correctly plugged into one of the router’s LAN ports, and into the Ethernet plug on
your computer. The LAN light for the connected port on the front of the router should be
lit. See
is correctly plugged into one of the router’s LAN ports, and into the Ethernet plug on
your computer. The LAN light for the connected port on the front of the router should be
lit. See
Chapter 3: Installation
for more information on setting up your Bright Box.
•
Microsoft Windows: If you’re connected to the router using a wireless or Ethernet
connection, check the Network Connection Details screen and verify that DHCP
Enabled is ‘Yes’, IPv4 Address is ‘192.168.1.x’ (x representing a number between 2 and
254), IPv4 Subnet Mask is ‘255.255.255.0’, IPv4 Default Gateway is ‘192.168.1.1’, DHCP
Server is ‘192.168.1.1’ and DNS Server is ‘192.168.1.1’
connection, check the Network Connection Details screen and verify that DHCP
Enabled is ‘Yes’, IPv4 Address is ‘192.168.1.x’ (x representing a number between 2 and
254), IPv4 Subnet Mask is ‘255.255.255.0’, IPv4 Default Gateway is ‘192.168.1.1’, DHCP
Server is ‘192.168.1.1’ and DNS Server is ‘192.168.1.1’
•
Apple Mac OS X: You can check the network settings in Network Preferences >
Advanced… > TCP/IP. Configure IPv4 should read ‘Using DHCP’, ‘IPv4 Address’ is
‘192.168.1.x’ (x representing a number between 2 and 254), ‘Subnet Mask’ is
‘255.255.255.0’, Router is ‘192.168.1.1’.
Advanced… > TCP/IP. Configure IPv4 should read ‘Using DHCP’, ‘IPv4 Address’ is
‘192.168.1.x’ (x representing a number between 2 and 254), ‘Subnet Mask’ is
‘255.255.255.0’, Router is ‘192.168.1.1’.