CK Electric Part C3000 Manuel D’Utilisation

Chapter 10

Troubleshooting 10-17

Faxing Problems

Problem

Cause

Solution

Cannot send a 

The MultiPASS may have

Unplug the unit and let it

document

overheated.

cool for several minutes. Try

sending again.

The MultiPASS may not be

If you have a pulse line, be 

set for the type of telephone

sure the MultiPASS is set

line in use (pulse/tone).

for pulse dialing.

The telephone may not be

Make sure there is a dial tone

working.

when you lift the telephone.

The document may not

Remove the document, stack

have been fed correctly

it, and feed it into the unit

into the MultiPASS.

correctly (see page 1-10).
Make sure the operator panel 

is closed.

The one-touch or coded

Check the one-touch or coded

speed dialing number you

speed dialing button and be

used may not be registered

sure it is registered correctly.

for the feature you want 

to use.
There may be other documents Allow time for the current 

being sent from memory.

document to finish sending.

The receiving fax machine may Make sure the receiving fax 

not be a G3 fax machine.

machine is compatible with 

the MultiPASS (which is a G3

fax machine).

The other party’s fax maybe

Call the other party and ask

out of paper.

them to make sure paper is

installed.

Cannot send or receive

The other party’s fax may

Some fax units do not 

using Error Correction

not support ECM.

support ECM transmission.

Mode (ECM)

If the other party’s fax does

not support ECM trans-

mission, then the document is

sent in the normal mode

without error checking.

Errors occur frequently

The phone line may be in

Lower the transmission speed.

while sending or receiving poor condition, or you may

See the Advanced: Send Fax

have a poor connection.

dialog box (page 8-5) and the

Advanced: Receive Fax dialog

box (page 8-8).

MPC-3000—USERS MANUAL/V000/07-97