Avaya AWH-55 Manuel D’Utilisation

Receive sounds distorted.  •Move the AWH54/AWH55 base unit further
away 

from telephone or computer.

•If your telephone has a receive volume

control, lower your telephone volume
until the distortion disappears.

•Lower the listen volume (15) control on   

the headset. If the distortion persists, lower 
the listen volume master (11) setting on the
back of base.

•Perform system reset. See page 22.

People I talk to can  

•Your phone may be sensitive to

hear a buzz in the 

900 MHZ. Move the AWH55/AWH55 base 

background.

further away from your phone.

•If the AC Adapter is plugged into a power 

strip, try plugging it into the wall directly.

•Call the AVAYA Headset Support Line

(page 27) for a RF filter.

I can hear beeps in the    •One beep every 10 seconds is caused by  
headset.

a low battery warning. Recharge battery 
by returning it to the base charge cradle for
one to three hours until charge light stays 
lit or quits blinking.

•Two beeps is an out of range warning. 

Move closer to the base.

•Three rapid beeps every 15 seconds 

indicates your mute is on. Press the mute
control (15) dial once to turn mute off.

•When an optional lifter is connected, 

three repetitive beeps indicate a call is 
coming into the headset. Press the  talk 
button on the headset to answer the call.

TROUBLESHOOTING

I cannot hear caller/dial tone.

• Check that all cords and jacks are 

connected correctly.

• Check that the base has power

(power indicator (3) is red) and  
the headset battery is fully charged.

• Try other telephone configuration 

dial (4) settings on the base unit. 
Ensure the selected number is 
directly in line with the horizontal 
position indicator.

• Ensure you are in headset mode. 

Press the talk button to select 
correct mode.
The talk indicator (2) light on the 
base is on (green).

• Select another listen volume 

master (11) setting on the base. 

Callers cannot hear me.  

• Try other telephone configuration 

dial (4) settings on the base unit. 
Ensure the selected number is 
directly in line with the horizontal 
position indicator.

• Increase the speak volume fine  

tune (12) on the base unit.

If the volume is still too low, 
increase the talk volume master 
setting (12) on the bottom of the 
base unit.

• Check that the mute function is off.