D-Link SKYPE DPH-50U Manuel D’Utilisation

Page de 43
 
 
11. Troubleshooting 
The first step in troubleshooting is to read the readme.txt that appears in the 
DPH-50U program group. It contains a list of known issues for the current 
DP-50U driver version. 
 
To find out the driver version, right click on the DPH-50U (green telephone in 
the system tray) and select About. 
 
 
 
You will see the DPH-50U Utility About screen below. 
 
 
 
Q1. Common Fix 
If DPH-50U was working OK and suddenly stops working properly (e.g. stops 
responding to incoming rings or you cannot get a VoIP dialtone) try the 
following: 
 
  Quit the DPH-50U (right click on the green telephone in the System 
Tray and select Quit) 
  Quit the Skype application 
  Unplug the DPH-50U VoIP USB Phone Adapter 
  Wait 30 seconds 
  Plug in the DPH-50U VoIP USB Phone Adapter 
  Start Skype 
  Start the DPH-50U software 
 
Q2. Wrong Device Installed 
If you insert the DPH-50U on a Windows XP SP2 PC “prior” to installing the 
software, the adapter will be incorrectly installed as a other USB Modem. 
Simply proceed to install the DPH-50U software and it will resolve the issue