Billion Electric Company 800VGT Manuel D’Utilisation
Billion 800VGT Router
Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting the Help desk .
contacting the Help desk .
Problems starting up the router
Problem
Corrective Action
None of the LEDs are
on when you turn on
the router.
on when you turn on
the router.
Check the connection between the power adapter and the router. If the
error persists, you may have a hardware problem. In this case you should
contact technical support.
error persists, you may have a hardware problem. In this case you should
contact technical support.
You have forgotten
your router
your router
login
and/or password.
Try the default login and password, refer to Chapter 3. If this fails, you can
restore your router to its factory settings by holding the Reset button on the
back of your router more than 6 seconds.
restore your router to its factory settings by holding the Reset button on the
back of your router more than 6 seconds.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of
the
PVC
connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from the ADSL port
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router. If
you still have problems, you may need to verify these settings with your
ISP.
to the wall jack. The ADSL LED on the front panel of the router should be
on. Check that your VPI, VCI, encapsulation type and type of multiplexing
settings are the same as those provided by your ISP. Reboot the router. If
you still have problems, you may need to verify these settings with your
ISP.
Frequent
loss
of
ADSL
linesync
(disconnections).
Ensure that all other devices connected to the same telephone line as your
router (e.g. telephones, fax machines, analogue modems) have a line filter
connected between them and the wall socket, and ensure that all line filters
are correctly installed and the right way around. Missing line filters or line
filters installed the wrong way around can cause problems with your ADSL
connection, including causing frequent disconnections.
router (e.g. telephones, fax machines, analogue modems) have a line filter
connected between them and the wall socket, and ensure that all line filters
are correctly installed and the right way around. Missing line filters or line
filters installed the wrong way around can cause problems with your ADSL
connection, including causing frequent disconnections.
Problems with the LAN Interface
Problem
Corrective Action
Can’t ping any PCs on
the LAN.
the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a
port that has a PC connected. If it is off, check the cables between your
router and the PC. Make sure you have uninstalled any software firewall for
troubleshooting.
port that has a PC connected. If it is off, check the cables between your
router and the PC. Make sure you have uninstalled any software firewall for
troubleshooting.
Verify that the IP address and the subnet mask are consistent between the
router and the workstations.
router and the workstations.
Most problems can be solved by running the diagnostic utility and following the help screens as provided.
Please refer to the “Running a diagnostic Test” section on page 21 of the Quick Start Guide booklet (printed
or online format on the CD). The utility will diagnose your router’s connection status and if a problem is
found it will propose a course of action to solve the problem.
Please refer to the “Running a diagnostic Test” section on page 21 of the Quick Start Guide booklet (printed
or online format on the CD). The utility will diagnose your router’s connection status and if a problem is
found it will propose a course of action to solve the problem.
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Chapter 5: Troubleshooting and Contact Information