Benq SH960 Manuel D’Utilisation

58 

Additional information  

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Troubleshooting

The projector does not 
turn on.

There is no power from the power 
cable.

Plug the power cable into the AC inlet on the 
rear of the projector, and plug the power cable 
into to the power outlet. If the power outlet 
has a switch, make sure that it is switched on. 

Attempting to turn the projector on 
again during the cooling process.

Wait until the cooling down process has 
completed.

The lamp cover is not securely 
attached.

Correctly attach the lamp cover. 

No picture.

The video source is not turned on or 
connected correctly.

Turn the video source on and check that the 
signal cable is connected correctly. 

17.)

The projector is not correctly 
connected to the input source device.

Check the connection. 

The input source has not been 
correctly selected.

Select the correct input source with the Source 
keys on the remote control or SOURCE on the 
projector. 

(See page 21.)

Image is unstable.

The connection cables are not securely 
connected to the projector or the 
signal source.

Correctly connect the cables to the 
appropriate terminals. 

Picture is blurred.

The projection lens is not correctly 
focused.

Adjust the focus of the lens using the focus 
ring. 

The projector and the screen are not 
aligned properly.

Adjust the projection angle and direction as 
well as the height of this projector if necessary. 

Remote control does 
not work correctly.

The batteries are out of power.

Replace both of the batteries with new ones. 

There is an obstacle between the 
remote control and the projector.

Remove the obstacle. 

You are too far away from the 
projector.

Stand within 8 meters (26.2 feet) of the 
projector.