Brother Server Version 0 ENG Manuel D’Utilisation

Troubleshooting 

Did your previous printing 
job fail?

wired/ 
wireless



If the failed printing job is still in the print queue of your computer, delete 
it.



Double-click the printer icon in the following folder and then choose the 
Cancel All Documents in the Printer menu:

(Windows

®

XP/Windows Server

®

 2003)

Start and Printers and Faxes.

(Windows Vista

®

)

, Control Panel, Hardware and Sound and then Printers.

(Windows

®

7)

, Devices and Printers and then Printers and Faxes.

(Windows Server

®

 2008)

Start, Control Panel and Printers.

Are you connecting the 
Brother machine to the 
network using wireless 
capabilities?

wireless



Print the WLAN report to confirm the state of the wireless connection. 
(For how to print, see Printing the WLAN report  (For HL-5470DW(T) and 
HL-6180DW(T)) uu page 42.)

If there is an error code on the printed WLAN report: uu Quick Setup 
Guide: Troubleshooting.



See The Brother machine is not found on the network during the printer 
driver installation. uu page 79.

I have checked and tried all 
of above, however the 
Brother machine does not 
print. Is there anything else I 
can do?

wired/ 
wireless

Uninstall the printer driver and reinstall it. 

Did you choose to accept 
the security alert dialog 
during the printer driver 
installation, applications' 
start-up process or when 
using the printing features?

wired/ 
wireless

If you did not choose to accept the security alert dialog, the firewall function 
of your security software may be rejecting access. Some security software 
might block access without showing a security alert dialog. To allow access, 
see the instructions of your security software or ask the manufacturer.