Juniper Networks IDP 800 Manuel D’Utilisation

Requesting Technical Support 

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About This Guide

For quick and easy problem resolution, Juniper Networks has designed an online 
self-service portal called the Customer Support Center (CSC) that provides you with 
the following features:

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Find CSC offerings: 

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http://www2.juniper.net/kb/

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Find product documentation: 

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Find solutions and answer questions using our Knowledge Base:

 

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Download the latest versions of software and review your release notes:

 

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Search technical bulletins for relevant hardware and software notifications:

 

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Join and participate in the Juniper Networks Community Forum:

 

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Open a case online in the CSC Case Manager:

 

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To verify service entitlement by product serial number, use our Serial Number 
Entitlement (SNE) Tool:

 

You can open a case with JTAC on the Web or by telephone.

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http://www.juniper.net/customers/cm/

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Call 1-888-314-JTAC (1-888-314-5822—toll free in USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit 
us at 

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