Samsung RF31FMEDBSR Guide D’Installation Rapide

5. Troubleshooting

PROBLEM

SOLUTION

The refrigerator does not 
work at all or it does not chill 
suffi ciently.

•  Check that the power plug is properly connected.
•  Check if the set temperature on the digital display is warmer than the freezer or fridge 

inner temperature. If it is, set the refrigerator colder.

•  Is the refrigerator in direct sunlight or located near a heat source?
•  Is the back of the refrigerator too close to the wall, preventing proper ventilation?

The food in the fridge is 
frozen.

•  Check if the set temperature on the digital display is too low.
•  Try setting the refrigerator to a warmer temperature.
•  Is the temperature in the room too low? Set the refrigerator warmer.
•  Did you store the food which is juicy in the coldest part of the refrigerator? Try mov-

ing those items to the other shelves in the fridge instead of keeping them in the colder 
areas or bins.

You hear unusual noise or 
sounds.

•  Check that the refrigerator is level and stable.
•  Is the back of the refrigerator too close to the wall, preventing proper ventilation?

Try moving the back of the refrigerator at least 2 inches from the wall.

•  Was anything dropped behind or under the refrigerator?
•  A “ticking” sound is heard from inside the refrigerator. It is normal and occurs because 

various accessories are contracting or expanding according to the temperature of the 
refrigerator interior.

•  If it sounds as if something is hitting something else inside the refrigerator, this is nor-

mal. The sound is caused by the compressor operating at high capacity.

The cabinet-door sealing area 
of the appliance is hot and 
condensation is occurring.

•  Some heat is normal as anti-condensators are installed in the vertical hinged section of 

the refrigerator to prevent condensation.

•  Is the refrigerator door ajar? Condensation can occur when you leave the door open 

for a long time.

Ice Maker is not producing 
ice.

•  Did you wait for 12 hours after installation of the water supply line before making ice?
•  Is the water line connected and the shut-off valve opened?
•  Did you manually stop the ice making function?
•  Is the freezer temperature too warm? Try setting the freezer temperature lower.

You can hear water bubbling 
in the refrigerator.

•  This is normal. The bubbling comes from refrigerant circulating through the refrigerator.

There is a bad smell in the 
refrigerator.

•  Check for spoiled food.
•  Foods with strong odors (for example, fi sh) should be tightly covered.
•  Clean out your freezer periodically and throw away any spoiled or suspicious food.

Frost forms on the walls of 
the freezer.

•  Is the air vent blocked? Remove any obstructions so air can circulate freely.
•  Allow suffi cient space between the stored foods for effi cient air circulation.
•  Is the freezer drawer closed properly?

Water dispenser is not 
functioning.

•  Is the water line connected and the shut-off valve opened?
•  Has the water supply line tubing been crushed or kinked?
•  Make sure the tubing is free and clear of any obstruction.
•  Is the water tank frozen because the fridge temperature is too low?

Try selecting a warmer setting on the Digital display.

Auto close system does not 
work with the freezer door.

•  Is there an imbalance between the right and left parts of the door?
•  Open and close the door smoothly 1~2 times. After you do this, the auto close system 

usually works properly again.

•  Try opening the door smoothly to avoid unbalancing the right part and the left part of 

the door.