British Telecom Granite 43685 Manuel D’Utilisation

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If you experience any problems, please call the Helpline on 0808 100 6556*

General information

  If you experience difficulty using the product, prior to returning 

your product, please read the Help section beginning on page 53 or 
contact the BT Granite Helpline on 0808 100 6556* for assistance. 
Additional answers to Frequently Asked Questions are available from 
www.bt.com/producthelp

  In the unlikely event of a defect occurring, the helpdesk will issue 

a Fault Reference Authorisation (FRA) number and instructions for 
replacement or repair. Please note you will need the FRA number 
before returning the product. This does not affect your statutory rights.

  If your product needs repair after the guarantee period has ended, 

the repair must meet the approval requirements for connection to 
the telephone network.

  We recommend that you contact BT’s approved repair agent 

Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.

  If the Helpline is unable to remedy your problem they will issue you 

a Fault Reference Authorisation number and ask you to return the 
product to your original place of purchase. Where possible, 
pack the product in its original packaging. Please remember 
to include all parts, including the line cords, power supply units 
and the original batteries.

  For guarantee purposes proof of purchase is required so please keep 

your receipt.

Technical information

  All items of telephone equipment have a Ringer Equivalence Number 

(REN), which is used to calculate the number of items which may be 
connected to any one telephone line. Your BT Granite has a REN of 
1.  A total REN of 4 is allowed. If the total REN of 4 is exceeded, the 
telephones may not ring. With different telephone types there is no 
guarantee of ringing, even when the REN is less than 4.

  Any additional handsets and chargers that you register have a  

REN of 0.

  This product is intended for use within the UK for connection to the 

public telephone network and compatible switchboards.

  This equipment complies with the essential requirements for the 

Radio Equipment and Telecommunications Terminal Equipment 
Directive 1999/5/EC.

  Hereby, CCT declares that this BT Granite is in compliance with the 

essential requirements and other relevant provisions of Directive 
1999/5/EC.

  If you would like a copy of the Declaration of Conformance, go to the 

product website at www.bt.com/producthelp