British Telecom Freestyle 310 28611 Manuel D’Utilisation

59

General information

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

In the unlikely event of a defect occurring, the

helpdesk will issue a Fault Reference Authorisation

(FRA) number and instructions for replacement or

repair. Please note you will need the FRA number

before returning the product. This does not affect

your statutory rights.

If your product needs repair after the guarantee period

has ended, the repair must meet the approval

requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair

agent Helpdesk Solutions on 0870 204 5029 or a

local qualified repairer.

If the Helpline is unable to remedy your problem they

will issue a Fault Reference Authorisation number and

ask you to return the product to your original place of

purchase. Where possible, pack the product in its

original packaging. Please remember to include all

parts, including the line cords, power supply units 

and the original batteries.

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required

so please keep your receipt.

[

/

/

/

]

(See page 44 for more information)