Avaya Voicemail Pro CD 4.2 700459357 Manuel D’Utilisation
Codes de produits
700459357
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 106
Issue 18.s.- (22 May 2009)
Call Tagging
Feature
· Display a text message on the user's phone, or Phone Manager application, when a call is presented to
it.
Benefit
· Provide additional information about the call.
Description
This feature is used to provide additional information about the call to the targeted user before they answer it.
Call Tagging may be used when transferring a call from Phone Manager or Soft Console to give caller info if the
user doing the transfer is not able to announce the call.
This feature is used to provide additional information about the call to the targeted user before they answer it.
Call Tagging may be used when transferring a call from Phone Manager or Soft Console to give caller info if the
user doing the transfer is not able to announce the call.
It is possible to add a tag to a call automatically using CTI and IP Office VoiceMail Pro. This is also possible
based on an Incoming Call Route. On some telephones, displaying the Tag may mean that it is not possible to
display the usual call source and target information.
based on an Incoming Call Route. On some telephones, displaying the Tag may mean that it is not possible to
display the usual call source and target information.
Reclaim Call
Feature
· The ability to recover, or reclaim, the last call that was at your phone but is now ringing or is connected
elsewhere.
Benefit
· If you just miss a call and it goes to voicemail or call coverage, you can get the call back while it is still
being presented or connected through IP Office
Description
This is a special version of the Acquire Call feature that only applies to the last call at your extension.
This is a special version of the Acquire Call feature that only applies to the last call at your extension.
Hunt Group Enable/Disable
Feature
· The ability for a user to enable or suspend their membership of Hunt Groups.
Benefit
· A user may need to temporarily join or leave individual hunt groups, for example to cover a peak of
calls without changing the system programming.
Description
A team supervisor or administrator may not usually take calls for a team but at times of high traffic they may
join the group to take calls and when the peak is over leave the group to resume their regular tasks. To use
this feature the User must be configured as a member of the Hunt Group by the systems administrator, it is
not possible for a User to arbitrarily join a Hunt Group that they have not been identified as a member of.
A team supervisor or administrator may not usually take calls for a team but at times of high traffic they may
join the group to take calls and when the peak is over leave the group to resume their regular tasks. To use
this feature the User must be configured as a member of the Hunt Group by the systems administrator, it is
not possible for a User to arbitrarily join a Hunt Group that they have not been identified as a member of.