Avaya Voicemail Pro CD 4.2 700459357 Manuel D’Utilisation

Product Description
IP Office 4.2

© 2009 AVAYA All rights reserved.

Page 268

Issue 18.s.- (22 May 2009)

For more formal call logging and reporting, the IP Office Station Message Detail Report (SMDR)output is used
by third party applications for many call accounting applications. IP Office SMDR provides much greater details
of the call, including duration, ring time, hold time, and transfer information.

From Release 4.2 onwards, IP Office can output SMDR events directly as well as through a separate Windows
service included in the IP Office Delta Server application. To generate SMDR events directly, choose SMDR
from the System | CDR/SMDR tab in Manager. 

The IP Office Delta Server (SMDR) application is provided on the Admin portion of the IP Office CD/DVD set. It
allows the detail of all calls to be sent to a file on the PC. Both methods allow the details of calls to be sent
over an IP network to a TCP/IP port.

Third party applications use this data to allocate costs to departments, analyze trunk capacity, report usage
against account codes etc. One IP Office SMDR (Delta Server) is required for each site requiring the use of call
accounting software. Please refer to the Technical Specifications section for the Delta Server requirements.