Samsung SR-37NMA Manuel D’Utilisation
14
Before contacting the after-sales service, perform the following simple checks. They may save you the
time and expense of an unnecessary call.
time and expense of an unnecessary call.
Problem
Explanation/Solution
The fridge/freezer is not operating at
◆
Check that the fridge/freezer is correctly plugged in.
all and the light does not come on
◆
Check that the wall outlet is switched on and working correctly.
when you open the refrigerator door
Food in the freezer does not freeze
◆
Is the temperature set correctly? If ice cream in the freezer is too soft,
correctly
turn the temperature dial towards COLDER; if it is too hard, turn the dial
towards COLD.
towards COLD.
◆
Is the room temperature too high? Is the appliance exposed to
direct sunlight or a source of heat? Change its position if possible.
direct sunlight or a source of heat? Change its position if possible.
Food freezes in the refrigerator
◆
Is the temperature set to COLDER? Turn the temperature dial towards
COLD.
COLD.
◆
Is the room temperature too low? If it is very low, the thermostatic
controls may function incorrectly. Increase the temperature in the room
or move the fridge/freezer to another position.
controls may function incorrectly. Increase the temperature in the room
or move the fridge/freezer to another position.
The fridge/freezer makes unusual
◆
Check that the fridge/freezer is installed on a level, stable surface
noises
with sufficient space around it; adjust the front feet if necessary
(see page 6 for further details).
(see page 6 for further details).
◆
Are there any objects behind or under the fridge/freezer?
◆
Is the noise coming from the compressor or does it sound like
running water (refrigerant circulating)? These noises are normal.
running water (refrigerant circulating)? These noises are normal.
There is a bad smell in the
◆
Is an item of food going bad?
refrigerator or freezer
◆
Is all food stored in sealed containers or covered?
◆
Has dew developed in the vegetable bin? Clean and dry the bin.
◆
Are the evaporation slots at the front of the freezer clogged?
Clean and dry them carefully.
Clean and dry them carefully.
◆
Clean the bio-deodorizer (refer to page 12).
Dew develops in the refrigerator
◆
Have you left the door open for a long time?
◆
Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
Carefully clean and dry the door seals.
◆
Have you stored food or liquids in a container without a cover?
Leave all food and liquids to cool before placing them in the
refrigerator and keep them covered.
Leave all food and liquids to cool before placing them in the
refrigerator and keep them covered.
Frost develops in the freezer
◆
Have you left the door open for a long time?
◆
Is something preventing the door from closing properly?
Carefully clean and dry the door seals.
Carefully clean and dry the door seals.
◆
Are the evaporation slots at the front of the freezer clogged?
Clean and dry them carefully.
Clean and dry them carefully.
◆
Have you left enough room for the air to circulate? Space the food
out as evenly as possible.
out as evenly as possible.
The rear or sides of the fridge/
◆
Is the room temperature too high or is the fridge/freezer exposed to a
freezer are warm
direct source of heat, causing the fridge/freezer to operate intensively?
Move the fridge/freezer to a better position if possible.
Move the fridge/freezer to a better position if possible.
◆
Is there an excessively high humidity level in the room? Move the
fridge/freezer to a better position if possible.
fridge/freezer to a better position if possible.
If you cannot solve the problem, note:
◆
The nature of the problem and any warranty information
◆
The type and model indicated on the centre of the fridge/freezer
Then contact your local dealer or nearest Samsung after-sales service.
GB
Problems and Solutions
SR-30/34/37/40/ENG 11/15/59 3:44 PM Page 14