Avaya 7 Manuel D’Utilisation
Creating a DDE screen pop
Avaya IP Agent Installation and User Guide for Citrix
June 2007
101
Creating a DDE screen pop
This section provides the procedure for starting a DDE screen pop when Avaya IP Agent
receives an incoming call or when an outgoing call is made.
receives an incoming call or when an outgoing call is made.
Steps for creating a DDE screen pop
To create a DDE screen pop:
1. From the menu bar of the Avaya IP Agent window, select Tools > Screen Pops.
Avaya IP Agent displays the Screen Pops window.
2. Select File > New.
Avaya IP Agent displays the Screen Pops wizard.
3. Select the Dynamic Data Exchange (DDE) option button.
4. Select the Next button.
Avaya IP Agent displays the Screen Pops - Trigger window.