Avaya 7 Manuel D’Utilisation
Chapter 10: Dialog Reference
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Avaya IP Agent Installation and User Guide for Citrix
June 2007
ACD Agent panel
The ACD Agent panel contains the following items:
●
Configure program for EAS agent support - When this check box is enabled, Avaya IP
Agent supports the Expert Agent Selection (EAS) feature for Avaya communication
servers. Otherwise, Avaya IP Agent supports a non-EAS environment. EAS environments
use skills and non-EAS environments use splits.
Agent supports the Expert Agent Selection (EAS) feature for Avaya communication
servers. Otherwise, Avaya IP Agent supports a non-EAS environment. EAS environments
use skills and non-EAS environments use splits.
●
Prompt for agent ID and password during agent login - When this check box is
enabled, Avaya IP Agent displays a dialog box when an agent requests a login to the
Avaya communication server. The dialog box prompts the agent for agent ID and
password.
enabled, Avaya IP Agent displays a dialog box when an agent requests a login to the
Avaya communication server. The dialog box prompts the agent for agent ID and
password.
●
Save agent password during agent login - When this check box is enabled, Avaya IP
Agent saves the password of an agent after a successful login.
Agent saves the password of an agent after a successful login.
●
Automatically log into the ACD - When this check box is enabled, Avaya IP Agent
attempts to automatically log the agent in to the Avaya communication server after
successful extension registration.
attempts to automatically log the agent in to the Avaya communication server after
successful extension registration.