Avaya 7 Manuel D’Utilisation

If the information in this section did not solve your problem, it is possible that areas other than 
Avaya IP Agent are at fault. You can investigate the following areas for solutions:

●

Firewall configurations

●

Network configurations and available bandwidth

●

Speed and available resources of the personal computer being used with Avaya IP Agent

●

Problems with the Central Office (your telephone service provider)

●

Network failures (WAN/LAN)

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Problems occurring in the other party’s telephone system

●

Avaya communication server configuration problems

The folders in the Phone Features window 

are not in the appropriate language.

This problem occurs when multiple 

languages are installed for Avaya IP Agent. 

When first opened, the Phone Features 

window displays the names of the folders in 

the language version of Avaya IP Agent 

that is currently running. However, if you 

change to a different language version, the 

folders in this window retain the language 

used when the window was first opened. To 

reset the folders to the current language, 

select File > Rebuild All from the menu 

bar on the Phone Features window. This 

action will reset all folders and features. 

Any customization you may have made to 

feature names will be lost.

How to remove the call timer

The call timer can be removed from Call 

Information Panels by editing the following 

entry in the Registry:

[HKEY_CURRENT_USER\SOFTWARE\Avaya\

Avaya IP Agent\Config\Settings]

"HideCallTimer"=dword:00000001

Fatal errors are occurring when the Call 

History window is opened.

This could be a sign that the Avaya IP 

Agent database is corrupt. To resolve this 

problem, uninstall and reinstall Avaya IP 

Agent. Any data stored in the database 

previous to this action is lost.