Avaya 7 Manuel D’Utilisation
Avaya IP Agent Installation and User Guide for Citrix
June 2007
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Chapter 3: Installing Avaya IP Agent
This section contains procedures and important information for installing and uninstalling Avaya
IP Agent in a Microsoft Windows Terminal Services environment.
IP Agent in a Microsoft Windows Terminal Services environment.
Call centers that use Windows Terminal Services, Citrix MetaFrame XP, or Citrix Presentation
Server can implement Avaya IP Agent to provide agents with enhanced call features and a
computer telephone interface to their extension. Avaya IP Agent can be used only in the
Telecommuter mode in this environment.
Server can implement Avaya IP Agent to provide agents with enhanced call features and a
computer telephone interface to their extension. Avaya IP Agent can be used only in the
Telecommuter mode in this environment.
This section includes the following topics:
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Prerequisites
This section provides information on the necessary hardware and software for successful
installation and use of Avaya IP Agent.
installation and use of Avaya IP Agent.
This section contains the minimum or recommended requirements for the following:
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Software download package contents
The Avaya IP Agent software download package available from the Avaya Support Web site
contains the following:
contains the following:
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Avaya IP Agent installation program
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Avaya IP Agent program files