Avaya 7 Manuel D’Utilisation

Note:

The procedures in this document are written for the default main window. You will 
not be able to exactly follow these procedures when you are using an alternate 
user interface. However, the Program Menu button on the right side of the 
interface allows you to access the most commonly used features in Avaya IP 
Agent. Also, the shortcut key combinations for Avaya IP Agent do not function 
while you use an alternate user interface.

This interface uses the least amount of space, and is intended for agents using the Auto-In and 
Auto-answer features. Call-handling buttons, such as Transfer, Hold, and Release are 
present. Buttons for agent work modes and Avaya IP Agent features are not available in this 
interface.

This interface is slightly wider than the AutoAnswer interface and is intended for the contact 
center agent who determines the necessary work mode, such as AUX (Auxiliary Work) and 
ACW (After-Call Work). In addition to the call-handling buttons, this interface also contains 
buttons for any agent work modes assigned to this extension.

When an agent is on a call, this interface is the largest of the alternate interfaces. It includes 
call-handling buttons, agent work modes buttons, and buttons used to access other Avaya IP 
Agent features, such as the Phone Directory and Call History window.

This section provides the steps for selecting one of the three alternate user interfaces available 
with Avaya IP Agent.