Avaya 7 Manuel D’Utilisation

The VuStats feature is used to pass contact center information from the Avaya communication 
server to a display on a station or extension. Supervisors and agents use this feature to monitor 
contact center activity and statistics.

The VuStats window of Avaya IP Agent displays any VuStats buttons that have been assigned 
to the extension by the communication server administrator. 

Using Avaya IP Agent, you will be able to specify how long the program monitors each 
transmission of VuStats information before it moves to the next one.

This section includes the following topics:

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For an Avaya IP Agent extension to display VuStats information, the following configurations on 
the Avaya communication server must be done:

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The extension must be assigned as a telephone type that has a display. Avaya 
recommends the 8434D or 606A1 telephone types for the Telecommuter configuration.

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The extension must have one or more buttons assigned with the vu-display feature. 
Different streams of VuStats information are available by specifying the format and ID 
parameters of the vu-display feature.

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For different views and formats, multiple VuStats configurations can be assigned to the 
buttons for this extension.

For information on configuring extensions for the VuStats feature through your Avaya 
communication server, see the "VuStats" section of Avaya Call Center ACD Guide.