Avaya 2 Manuel D’Utilisation

•  LAN overloading may result from competition with other processes for LAN capacity. The 

result can be delays and breaks in the availability of required data and functions. 

If the call load increases beyond the capacity of the IR system, call handling problems are 
likely to occur. A new system, or re-routing of calls, is generally required. 

 

The IR system provides information to callers through recorded or generated speech. For 
successful operation: 

•  Recorded speech must exist, be of acceptable quality, and be accessible to voice 

response applications. 

•  Generated speech must be constructed properly by the Proxy Text-to-Speech feature and 

the voice response application. 

•  Recorded speech must be transferred from a server, so that the application can play it for 

the caller. 

Communication between the IR system and the server or host must be adequate to deliver 
speech in a timely manner. 

 

Generally, you will work with Avaya support representatives to identify the cause of the 
problem and correct it. However, you may find that some problems are easy to identify and 
resolve on your own. 

The following table describes common problems and suggests actions you can take to 
identify them: 

Disconnection or poor 
connection of cables to the 
back of the IR system 

Possible effects include: 
•  Monitor, keyboard, or 

mouse are not operating. 

•  Speech functions and data  

resident on servers are not 
accessible. 

Check the cable connections. 
See Checking cable 
connections on page 43 for 
more information.