Lenovo ThinkPad 560Z Notebook PC Model 560Z Manuel D’Utilisation
Troubleshooting Charts
Software Problems
Problem
Action
An application does not
run correctly.
run correctly.
Check the following to make sure that the problem is not being caused by the
application:
application:
Your computer has the minimum required memory to run the application.
Refer to the manuals supplied with the application.
The application is designed to operate with your operating system.
Other applications run correctly on your computer.
Other applications run correctly on your computer.
The necessary device drivers are installed (
“Advanced” in the
Online
User's Guide
).
The application works OK when it is run on some other computer.
If an error message appears when you are using the application program, refer
to the manuals supplied with the application.
to the manuals supplied with the application.
If these items are correct and you still have a problem, contact your place of
purchase or a service representative for help.
purchase or a service representative for help.
The main window bitmap
in the ThinkPad
Configuration program is
distorted (Windows NT
only).
in the ThinkPad
Configuration program is
distorted (Windows NT
only).
Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on
Windows NT, might cause this problem. Do one of the following:
Windows NT, might cause this problem. Do one of the following:
Uninstall the Active Desktop. (Merely disabling the Active Desktop is not
effective to avoid the problem.)
Close the ThinkPad Configuration program and start it again. (This is a
temporary recovery.)
Other Problems
Problem
Cause or Action
The computer locks or
does not accept any input.
does not accept any input.
Your computer might lock when it enters suspend mode during a
communication operation. Disable the suspend timer when you are working
on the network.
on the network.
To power off the computer, press the power shutdown switch using the tip of
a ballpoint pen.
The computer does not
power off with the power
switch.
power off with the power
switch.
If the suspend indicator is on and you are working under battery power, change
the battery to a fully charged one or change your power source to ac power.
the battery to a fully charged one or change your power source to ac power.
If you still have a problem, press the power shutdown switch using the tip of a
ballpoint pen.
ballpoint pen.
The computer does not
start from a diskette.
start from a diskette.
Make sure that the startup sequence in Easy-Setup is set so that the computer
starts up from the diskette drive (see page 20).
starts up from the diskette drive (see page 20).
Chapter 4. Solving Computer Problems
129
Title: C79FPMST CreationDate: 06/22/98 12:26:52