ADC 500L Manuel D’Utilisation

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Returning a Product
PRELIMINARY
72
Megabit Modem 500L Installation Manual
PR
EL
IM
IN
A
RY
R
ETURNING
 
A
 P
RODUCT
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. You 
will need to provide this number to PairGain Customer Service to obtain a return 
authorization.
2
Call or write PairGain Customer Service to ask for a Return Material Authorization (RMA) 
number and any additional instructions. Use the telephone or fax number listed below:
Telephone:
(714) 730-2800
Fax:
(714) 730-2961
3
Include the following information, in writing, along with the equipment you're returning:
Your company name, address, and the name of a person PairGain can contact 
regarding this equipment.
The same purchase order number you gave to Customer Service when you requested 
an RMA number.
A description of the equipment, as well as the number of units you're returning to us. 
Be sure to include the model and part number of each unit.
The shipping address to which PairGain should return the repaired equipment.
The reason for your return:
a
The equipment is defective.
b
If there's another reason for returning the equipment, please let us know so we can 
determine how best to help you.
4
Pack the equipment in a shipping carton.
5
Write PairGain’s address and the Return Material Authorization Number you received 
from Customer Service clearly on the outside of the carton:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: CRF RMA (Number)
If the equipment is defective, please tell us what you observed just before the 
equipment malfunctioned. Be as detailed in your description as possible.