Nortel Networks NN44200-700 Manuel D’Utilisation

7

Contents

Chapter 1 How to get help

Getting Help from the Nortel Web site

Getting Help over the phone from a Nortel Solutions Center

Getting Help from a specialist by using an Express Routing Code

Getting Help through a Nortel distributor or reseller

Chapter 2 Overview

Reference documents

Chapter 3 Hardware troubleshooting

Chapter 4 Network troubleshooting

Check end-to-end connectivity

Check network adapters and driver installation

Check TCP/IP configuration

Test the TCP/IP

Check event logs

Checking the SCSI speed for RAID controllers

Chapter 5 Routing and remote access troubleshooting

Routing and Remote Access

Symantec pcAnywhere

Microsoft Remote Desktop Connection (RDC)

Enable remote desktop feature and set policy on host

Establish a RAS connection

Starting the Remote Desktop Client

CallPilot support tools

Nortel CallPilot

Troubleshooting Reference Guide

NN44200-700

01.05

Standard

5.0

26 June 2007

Copyright © 2007, Nortel Networks

.