Brother MFC-7360 Manuel D’Utilisation

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the 
same line as the Brother machine, make sure your answering machine is set up 
correctly. (See Connecting an external TAD (telephone answering device) 
on page 35.)

1

Plug the telephone line cord directly from the wall telephone jack to your 
Brother machine’s LINE jack.

2

Remove the protective cap from your Brother machine’s EXT jack, and then 
plug the telephone line cord from your answering machine into the EXT jack.

3

Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your 
answering machine to answer within 2 or 3 rings.

4

Record the outgoing message on your answering machine.



Record five seconds of silence at the beginning of your outgoing 
message.



Limit your speaking to 20 seconds.



End your outgoing message with your Fax Receive Code for people 
sending manual faxes. For example: 

“

After the beep, leave a message or 

press l51 and Start to send a fax.

”

5

Set your answering machine to answer calls.

6

Set your Brother machine

’

s Receive Mode to External TAD. (See Receive 

Make sure your Brother machine's Easy Receive feature is turned On. Easy 
Receive is a feature that allows you to receive a fax even if you have answered 
the call on an external or extension telephone. (See Easy Receive on page 31.)

If you often get transmission errors due to possible interference on the telephone 
line, try changing the Compatibility setting to Basic(for VoIP). (See 
Telephone line interference on page 95.) 

(For MFC-7860DW) 
Contact your administrator to check your Secure Function Lock Settings.