Pelco C1570M-E (4/07) Manuel D’Utilisation

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C1570M-E (4/07)

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance. 

Access the properties window for the CM9700MDD-EVS unit on the WS5050 Endura workstation (refer to the WS5000 operation manual). 
Then note the following before calling Pelco:

Unit serial number: located on the Properties window and on the product label

Unit firmware version: located on the Advanced Properties window, listed for “DecoderApp”

Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel.

Exchange the defective unit and return it for repair.

Table G.  Troubleshooting the CM9700MDD-EVS

No video on monitor

Power turned off

Check that the monitor is switched on and the 
CM9700MDD-EVS power indicator is lit.

Faulty cable connections

Check all leads, plugs, contacts, and connections.

Defective camera

Connect local monitor and check camera function.

Defective encoder

Check camera on a different encoder.

Network connectivity issues

Contact your network administrator.

The unit is not ready for operation after 
firmware upload 

Voltage failure during programming of 
update file 

Replace the device and have it checked by Pelco. 

No tie line

Programming or data connection to the 
CM9700-CC1

Check the wiring between the CM9700-CC1 and the 
CM9700MDD-EVS. 

Check the CM9700MDD-EVS configuration in the 
CM9700-MGR.

No audio transmission to receiver

Defective hardware

Check functioning of all connected video devices.

Connection in use by another receiver

Wait until the connection is free and try again.

Faulty cable connection

Check all cable connections and ensure all plugs are 
properly plugged in.