DirecTV HR10-250 Manuel D’Utilisation

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C h a p t e r 8

T r o u b l e s h o o t i n g

• If the program exceeds a limit set with Parental Controls, and Parental Controls are on,

you will need the password to view it.

• If you are attempting to order a pay per view selection with your remote control and

cannot, call DIRECTV Customer Care at the number provided on the back of this
guide.

I can’t find the station of a pay per view program I ordered.

• Information about pay per view programs you have purchased using your remote

control is available by selecting Messages & Setup from DIRECTV Central, and then
selecting Purchases.

I can’t cancel a pay per view purchase on the Purchases screen.

• You cannot cancel pay per view orders that you have watched, recorded, or tuned to.