Avaya 555-233-128 Manuel D’Utilisation

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Troubleshooting Guidelines
90 4600 Series IP Telephone Installation Guide
 
Hardware 
failure
 
CAUSE: Hardware failure prevented downloading of application file.
RESOLUTION: Replace telephone.
Incompatible
 
CAUSE: This release of DEFINITY does not support the current version 
of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya 
Communication Manager software.
IP address in 
use by another
 
CAUSE: The telephone has detected an IP Address conflict. 
RESOLUTION: Verify administration to identify duplicate IP 
Address(es).
IP Address 
Error
 
CAUSE: Unnamed registration attempted but unnamed registration 
(UNR) is not enabled on Avaya Communication Manager for IP 
Telephones. 
RESOLUTION: Change CM settings to enable.
NAPT Error
 
CAUSE: A device between the telephone and the call server is invoking 
Network Address Port Translation, which the 4600 Series IP Telephones 
do not support. 
RESOLUTION: Contact the System Administrator to remove or 
re-administer the device.
No Call Server 
Address - 
Resetting
CAUSE: The system parameter MCIPADD does not contain at least one 
non-zero IP Address or DNS Name, causing the telephone to reset.
RESOLUTION: Add the IP Address(es) using static addressing (manual 
telephone setting), updating the settings file, or normally through DHCP 
administration. 
No Ethernet
 
CAUSE: When first plugged in, the IP telephone is unable to 
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack 
is Category 5, verify power is applied on the LAN to that jack, etc. Note 
that if the telephone is attached to a 30A switched hub, upon loss of 
Ethernet connectivity the usual No Ethernet message is not 
displayed.
No file server 
address
 
CAUSE: The TFTP server IP Address in the IP telephone’s memory is 
all zeroes.
RESOLUTION: Depending on the specific requirements of your 
network, this may not be an error. If appropriate, either administer the 
DHCP server with the proper address of the TFTP server, or administer 
the telephone locally using the ADDR option. The ADDR option is 
explained in 
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP 
Telephones  (continued)
Message
Cause/Resolution
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