Lucent Technologies 555-235-100 Manuel D’Utilisation

DEFINITY ProLogix Solutions Release 2 Overview 

555-235-100

Issue 2 June 1999 5-4

Optional features include Multiple ACD reports and “what if” forecasting. CentreVu CMS provides the 
information needed to manage the people, traffic load, and equipment in an ACD environment.

CentreVu CMS operates on a Sun SPARCserver or Ultra enterprise 3500 platform with a high performance 
RISC processor in conjunction with the ACD features of CentreVu Call Center. Status information is sent to 
CentreVu CMS from the DEFINITY ECS while ACD activities are in progress. This information includes 
specific event data on calls by agent, agent group, station, queued calls, trunks, trunk groups, and agent 
actions. With optional Call Vectoring, vector and Vector Directory Number (VDN) data is also tracked and 
stored. CentreVu CMS provides the information needed to manage the people, traffic load, and equipment in 
an ACD environment.

Now you can view your call center through a user friendly, Graphical User Interface (GUI). With CentreVu 
Supervisor, the powerful capabilities of CentreVu Call Management System (CMS) are expanded to provide 
a variety of administrative tools and reports to maximize your call center performance. CentreVu Supervisor 
enables you to:

generate status reports in full customizable color graphical formats that are easy 
to interpret at a glance

perform administration tasks easily with the use of a mouse versus a series of 
commands

run other PC applications while actively monitoring call center conditions

create thresholds for each individual supervisor or manager