Lucent Technologies 555-230-024 Manuel D’Utilisation

Call Center Solutions

555-230-024

Issue 5    January 1998 

Computer-Telephone Integration is a fundamental component of efficient call 
center operations. Consequently, Chapter 4, "Computer-Telephone Integration 
Solutions" includes additional call center information.

1.

Caller Information Forwarding is only available in the United States.

Add/Remove Skills by
Feature Access Code

X

Service Observing on
Logical Agent

X

MWL for Logical Agent 
Coverage

X

Inspect Button Shows
Station Name

X

Reason Codes

X

Continued