Avaya 5620SW + EU24 Manuel D’Utilisation

Page 10 - Answer Incoming Calls 

Basic Call Handling Features 

Page 10 - Basic Call Handling Features 

IP Office (R3.0) 5620SW + EU24 User’s Guide 

Answer Incoming Calls 

40DHB0002USEP – Issue 1 (13th January 2005) 

When a call arrives at your 5620 telephone, you will hear a ringing tone and a blinking 
bell icon ( ) icon appears against the associated call appearance key. 

To answer an incoming call: 
Do one of the following: 
•  If you are not active on another call, answer the call using your handset, headset, or 

•  If you are active on a call already, place the active call on hold (see Hold on page 

•  If the call appearance for the ringing call is not displayed on the current screen 

page, use 

 Exit to return to the first page of the Home screen. When you 

locate the call appearance for the ringing call, press the corresponding call 
appearance button. 
 

You can make calls from the 5620 telephone using a variety of methods as follows: 

To manually make a call: 
1.  Dial the required number on the key pad (remember to include the required access 

code (for example, 9) for an outside line) and listen to the progress of the call. 

2.  Adjust speakerphone volume as necessary.  

• 

To change the volume use the 

and 

buttons. The display shows 

the volume level. (There are eight volume levels.) 

3.  If the call is not answered, you can clear the call by pressing 

 Speaker or 

 Drop 

or 

4.  When the call is answered, either speak or pick up the handset and speak to the 

called party. 
 

To automatically make a call: 
Do any of the following: 
•  Press 

 Redial. Select from up to the last three dialed numbers and press the 

key 

 next to next to your choice.  

or 

•  Access the Call Log and initiate a call to a specific entry.  

See To Access the Call Logs on page 19. 
or 

•  Access the Speed Dial List in your personal directory and initiate a call to a specific 

•  When the call is answered, either speak or pick up the handset and speak to the 

called party. 

 

To clear an established call either: 
1.  Replace the handset  

or  

2. Press 

 Drop. You will hear dial tone, unless you are in ‘call centre mode’ of 

working when you will then hear silence.