Toshiba DK424 Manuel D’Utilisation

Automatic Call Distribution

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Strata DK Programming 5/00

6-23

Automatic Ca

ll Dis

tribution

Program 14-5 – Overflow Point and Ring No Answer
Routing Destination

Initialized Default:

Overflow point = 0 (no overflow point)

✱ ✱ ✱ ✱ 6SNU +ROG 6SNU

+ROG 6SNU +ROG 6SNU +ROG

Processor

ACD Group Numbers

[PDN] Port Range [PhDN] Port Range

DK40i

01~08

000~027

500~527

RCTUA

01~078

000~031

500~531

RCTUBA/BB

01~08

000~079

500~079

RCTUC/D

01~16

000~239

500~739

RCTUE/F

01~16

000~335

500~835

B1CU

01~08

000~055

500~579

B2CAU/CU

01~16

000~111

500~739

B3CAU/BU

01~16

000~191

500~739

B5CAU/BU

01~16

000~335

500~8355

Data

Overflow Point and Ring No Answer Routing Destination

OP0, OP1, OP2, OP3

Overflow Point (OP) Destination (Incoming Port 000). Only one
OP can be programmed. For No Overflow, select DATA=0.

301~308

ACD Group (DK40i, RCTUA, RCTUBA/BB, B1CU)

301~316

ACD Group (RCTUC/D, B2CAU/BU, B3CAU/BU)

401~416

ACD Group (RCTUE/F, B5CAU/BU)

320 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/B)
420 (RCTUE/F, B5CAU/BU)

Auto Attendant (DK Built-in)

321 (DK40i, RCTUA, RCTUBA/BB, C/D, B1CU, B2CAU/BU, B3CAU/BU)
421 (RCTUE/F, B5CAU/BU)

Normal CO line; Ring assignments not including delayed ringing
assignments

See [PhDN] Port Range

[PhDN] Program

*04 Port Number

900~915

Distributed Hunt Group Program *04 Port Number

ACD Group

Number

Overflow Point

RNA and Overflow

Point Destination

ACD Group

Number

Overflow Point

RNA and Overflow

Point Destination

DATA

= Destination

SELECT= Overflow Point (1~3)

= Queue Timer (0)

SELECT = 5

SELECT = ACD Group Number