3com 3102 Manuel D’Utilisation

 describes Complement Attendant Software buttons and the 

keyboard shortcuts to functions on the Action menu.

To manage incoming calls using the Complement Attendant Software, 
click the buttons at the bottom of the screen, as described here:

1 Select a sort method by clicking the appropriate tab. For example, to 

select a user by last name, click the Last tab.

2 Click the user’s name. The user’s extension number and name appear in 

the Find/Phone # field.

3 Click the button for the way that you want to handle the call. For 

example, to transfer a call, click Transfer. To park a call, click Park.

For additional information on using the Complement Attendant 
Software, see the Help system in the software.

Table 15   Attendant Software Buttons and Keyboard Shortcuts

Answer

Answers an incoming call.

Alt+A

Dial

Dials a selected number to place an outgoing call.

Alt+D

Park

Places a call in a “holding pattern” so that it can 
be retrieved from another telephone on the 
system.

Alt+K

UnPark

Releases a caller from a “holding pattern.”

Alt+U

Release

Terminates a call.

Alt+R

Hold

Places a caller on hold.

Alt+H

UnHold

Removes a caller from being on hold and returns 
to the call.

Alt+N

Transfer

Forwards a call to another telephone.

Alt+T

Complete Transfer Completes the transfer of a call.

Alt+M

Cancel Transfer

Cancels a transfer.

Alt+S

Conference

Establishes a single call with up to three additional 
internal or external parties.

Alt+C

Complete 
Conference

Completes the conference call.

Alt+P

Cancel Conference Cancels the addition of a party to a conference 

call.

Alt+E