3com 3101 Manuel D’Utilisation

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HAPTER

 7: S

TANDARD

 F

EATURES

To answer an incoming call, pick up the handset. Or if you are using an 
NBX Business Telephone you can press the Speaker button. If you are 
using an NBX 3101SP Basic Telephone, you can press

 (Speaker).

The display panel on your NBX Telephone shows the name and extension 
of an internal caller. For an external caller, if your organization purchases 
Caller ID service from your telephone company and if the external caller 
allows Caller ID information to be broadcast, the display panel shows the 
external caller’s name and telephone number.

An unanswered call on any telephone on the NBX system is forwarded to 
the call coverage point that you specify in NBX NetSet > User 
Information > Call Forward. To specify the number of times that your 
telephone rings before the call is forwarded or to specify where you want 
the call to go, see 

 later in this chapter.

On NBX Business Telephones or 3101 and 3101SP Basic Telephones, 
when a new call arrives while you are on a call:

1 Press Hold (3102, 1102, 2102, 2102-IR) or 

 (3101, 3101SP) to put 

the current call on hold.

2 Press the Access button for the line on which the new call is arriving.

3 To return to the earlier call, hang up the new call, or put it on hold, or 

transfer it, and then press the Access button for the original call.

On the NBX 2101 Basic Telephone, use 

 to manage the two lines.

Table 11   Managing Multiple Calls on the NBX 2101 Basic Telephone

Active call

Ringing

To answer the incoming call, press Call Toggle. (If 
you do not answer, the system sends the second call 
to your call coverage point.)

Active call

On hold

To toggle to the call that is on hold, press Call 
Toggle. To return to the first call, press Call Toggle.