Polycom IP 301 Manuel D’Utilisation
20
No Dial-Tone
Verify power is correctly applied to the
SoundPoint
Verify power is correctly applied to the
SoundPoint
®
IP 301 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
(try unplugging and re-inserting the
cable).
• If using in-line powering, check that
the switch is supplying power to the
phone (contact your system adminis-
trator).
phone (contact your system adminis-
trator).
Troubleshooting
Verify if dial tone is present on any other
audio paths:
audio paths:
• Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
dial tone is present on these other
paths.
• If dial tone exists on one of these,
connect a different handset or
headset to isolate the problem.
headset to isolate the problem.
No Display, Incorrect Display or Bad Con-
trast
trast
Verify power is correctly applied to the
SoundPoint
SoundPoint
®
IP 301 SIP phone:
• As “No Dial-Tone” above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instruc-
tions in this User Guide).
Verify successful outbound or inbound
calling:
calling:
• Place a call to the phone under
investigation. Check that the
display indicates incoming call
information.
display indicates incoming call
information.
• Lift the handset. Ensure dial
tone is present and place a call
to another extension or number.
Check that the display changes in
to another extension or number.
Check that the display changes in
response.
No Ringing
Verify incoming ring setting and volume
level:
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
down keys.
• Check that the Ring Type selected in
the Settings menu is not the Silent
Ring.
Ring.
Verify successful outbound or inbound
calling:
calling: