AT&T 999-501-149 Manuel D’Utilisation

A typical Cumulative Split Report By Day appears below:

Bon Voyage Travel

CUMULATIVE SPLIT REPORT BY DAY

SPLIT 2: CHART
Period: 06/10/88  -  06/13/88

ACD CALLS

OTHER CALLS

Avg

Num Num

Avg

Avg Num Num Avg Avg          %

Speed      Calls      ACD      Flow      Flow     Talk      After      Xfr      Other      Talk Num      ACD      Serv

Day

Ans     Aband     Calls         In             Out

Time    Call     Calls      Calls     Other     Pos       Time   Levl

06/10

36s 5 62 0

3 1:26 7:02 18 81  1:27        0.9        27%      51%

06/11

11s 3 75 0 0

1:57  1:19   9   1

06/13

17s        12

3:56       2.0       65%   100%

120 0 3

1:34  0:59   9

5     4:01        3.0        55%      85%

21.3s

20   257    

0    

6

1:32 3:06 36 87 2:66        1.9        27%       51%

Note

1.  Call statistics are counted in the hour and day in which they complete.

CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 06/10/88 Time Printed: 6:13p

A Cumulative Split Report Report By Hour is a summary report that can be

generated for any consecutive period from 2 to 93 days. Most of the column
headings are the same as for the Daily Split Report and the Cumulative Split
Report by Day. However, the leftmost column head for this report is “Hour.”

The hours in a day during which CMS was active over the days specified are
listed in the leftmost column. Each data line summarizes that hour’s activity
overall the days specified.

For example, if you specified a Cumulative Split Report by Hour for July 2
through July 10, the hours in a day when CMS was active would be in the
leftmost column, and all the activity in a given hour for July 2 through July 10
would be summarized. The 10 o’clock period would list data for all the calls
from July 2 through July 10 that were completed during the 10 o’clock period.

7-8  Types of CMS Reports