AT&T 999-501-149 Manuel D’Utilisation
Key to System Status Data
SYSTEM STATUS
LINE GROUP INFORMATION
SPLIT INFORMATION
LINE GROUP
INFORMATION
INFORMATION
SPLIT INFORMATION
Bon Voyage Travel
DAY CMSIIR2
4:04p 06/02
Line
Lines
S p l i t s
Group
Busy
Total
M a i n S e c F l o w
A PUBLIC
❍
1
❍
2
0
3
1
3
0
4
1
3
On
On
B SPECL
C CHART
C CHART
0
6
2
4
On
D CORP
0
2
3
-
Off
A g e n t s
Waitng Abandon Intrflow Calls Handled
Serv
S p l i t
ACD Avail ACW Out Oth Num Old Num Delay
In Out Num AvgTalk ASA Levl
1 PERS
0
0
0
7
0
0
0
0
0s 0
0
0
0:00 0s 0%
2 CHART
0
0
0
7
0
0
0
0
0s 0
0
0
7
❍
0:00 0
s 0%
❍
8
3 C0RP
5
6
❍
0
0
0
3
0
0
0
0
❍
3
4
❍
❍
0s 0
0
0
0:00 0s 0%
4 SUPPT
0
0
0
2
0
0
0
0
0s 0
0
0
0:00 0s
0%
5 -
0
0
0
0
0
0
0
0
0s 0
0
0
0:00 0s 0%
6 -
0
0
0
0
0
0
0
0
0s 0
0
0
0:00 0s
0%
F10 - Help
F
D a y /
F
Set
F
S e l e c t
F
Events
F
Line
F
S p l i t
F
C o n f i g
F
System
1
Night
2
Options
3
Exceptns
4
Log
5
Status
6
Status
7
Screen
8
Menu
The numbers in the following list are keyed to the circled numbers in the
screen above.
1
Number of busy lines and total number of lines
2
Main and secondary split assignments and intraflow status
Current Status of Agents and of Waiting Calls
3
Number of agents on ACD calls; available to take calls; in the after-call-
work, logged out, or night state (”Out”); or on other than ACD (”Oth” )
calls
calls
4
Number of calls now waiting and length of time the oldest call has been
waiting
Record of Calls Received during Current How’
5
Number of abandoned calls and average length of time these calls spent in
system
6
Number of calls intraflowed into and out of each split
7
Number of ACD calls handled, average talk time, and average speed of
answer
8
Service level (percentage of calls answered within your service level limit)
5-18 Monitoring Call Management