Avaya 2060 Manuel D’Utilisation

 Options If Busy or Unanswered 

Busy or Unanswered – Page 13 

Your phone provides several methods for contacting an extension that is busy, not 

answering or set to no calls. These options work for normal, page and diverted calls. 
•  Leave a Message: Lights the lamp of the extension called. It also stores your 

number as a message to reply. If your system has a Voice Manager attached, 

you can record a voice message instead (see page 44). The Voice Manager may 

also instruct you to dial another number to be automatically transferred to the 

Operator or another extension. 

•  Callback: Rings your phone when the extension called becomes free or is next 

used. 

•  Camp On: Flashes the extension's lamp to warn that you are waiting. It also 

stops other calls interrupting you. 

•  Intrude: Forces the other extension's call into a conference with you (not 

available to all phones). 

•  Monitor: Allows you to hear the other call without interrupting it (not available to 

all phones). 

 

If the extension you call is busy or just rings, you can set a callback. When that 

extension becomes free or is next used, your phone rings. If you answer, the other 

extension rings. After setting a callback you can make other calls, it will not take 

place while you are busy. You can only arrange one callback at any time. 
The Ringer Timeout sets how long a callback rings your extension before it cancels 

(see page 36). The system also cancels any callbacks that have not taken place 

after a set period (normally 2 hours). 

 
To arrange a Callback: 
1. Press  CALLBACK (the option does not appear if you already have a callback 

set). 

2.  The system ends the call. 
3.  Your phone shows  CALLBACK. 

 

To clear the Call Back: 
1. Press  CALLBACK again 

INDeX 10.0 2030/50/60 User's Guide 

Busy or Unanswered – Page 13 

38DHB0002UKFN Issue 2 (07/2002) 

Options If Busy or Unanswered