Nortel Networks P0605665 03 Manuel D’Utilisation
274 Index
P0605665 03
greeting example 68, 72
initializing 63
leaving a message in 212, 214
listening to messages 74
Message Waiting Indication extension 62
messages 74
messages waiting 267
number 44, 61, 62
opening 64
opening remotely 65
password 63, 66
password, changing 66
resetting password 67
retrieving messages 74
setting up 61
tips 212, 214
initializing 63
leaving a message in 212, 214
listening to messages 74
Message Waiting Indication extension 62
messages 74
messages waiting 267
number 44, 61, 62
opening 64
opening remotely 65
password 63, 66
password, changing 66
resetting password 67
retrieving messages 74
setting up 61
tips 212, 214
Skillset parameters
Control Directory Number (CDN) 44
Delay answer 265
Message Waiting Indication extension 267
Method of Call Distribution 267
setting up 46
Skillset name 268
Delay answer 265
Message Waiting Indication extension 267
Method of Call Distribution 267
setting up 46
Skillset name 268
Supervisor
T
Telephone
Time
Timeout
Tips
agent administration 211
Call Center general parameters 212
configuration limits 247
recording call center greetings 211
Routing Table administration 212
Call Center general parameters 212
configuration limits 247
recording call center greetings 211
Routing Table administration 212
Transfer Allowed
Troubleshooting
agent log on problems 243
call processing problems 247
cannot change the Call Center Skillset Parameters
call processing problems 247
cannot change the Call Center Skillset Parameters
enabling a skillset 246
skillset settings 19, 246
slow call processing 247
unpredictable call processing 247
skillset settings 19, 246
slow call processing 247
unpredictable call processing 247
U
V